Rumor

Customer Care

Every piece in the Rumor collection is made to order. We take that responsibility seriously — and so does everything written on this page. If you have a question that is not answered here, we would rather you asked us directly.

Orders

Reserving a piece

Every Rumor piece is made to order. When you reserve a piece, production begins specifically for you. Please read this section before completing your reservation.

What does it mean to reserve a piece?

At Rumor, we use the word reserve rather than purchase because every piece is made after you place your order — nothing in the collection is held in stock. Reserving a piece means committing to it, and our committing to making it for you. Full payment is required at the time of reservation to begin production.

Can I cancel or change my order after reserving?

Because production begins immediately after your reservation is confirmed, we are unable to accept cancellations once payment has been processed. If you need to make a change to your order — such as a size adjustment — please contact us within 24 hours of placing your reservation and we will do our best to accommodate you before cutting begins. After 24 hours we cannot guarantee that changes are possible.

What payment methods do you accept?

We accept Visa, Mastercard, and American Express credit and debit cards, as well as direct bank transfer. Orders are invoiced in local currency depending on your market — PKR for Pakistan, USD for the United States, GBP for the United Kingdom, CAD for Canada, and AED for the UAE. Your card will be charged at the current exchange rate at the time of transaction.

Is my payment secure?

Yes. All card transactions are processed through an encrypted payment gateway. Rumor does not store your card details. Bank transfer details are provided securely via email upon request.

Will I receive confirmation of my order?

Yes. You will receive an order confirmation email within a few hours of your reservation being placed. If you do not receive a confirmation within 24 hours, please check your spam folder and then contact us at hello@rumoratelier.com.

Can I order more than one piece at a time?

Yes. Multiple pieces can be reserved in a single order. If your pieces are ready at different times, we will hold your full order and dispatch everything together unless you request otherwise.

Sizing

Finding your size

All Rumor pieces are currently available in standard sizes. Custom sizing is not available at this time. We recommend measuring yourself carefully before reserving and comparing your measurements to our size guide.

If you are between sizes, we generally recommend sizing up rather than down — our silhouettes are designed with ease and movement in mind and a slightly larger size will drape more as intended.

Is custom sizing available?

Custom sizing is not currently available. All pieces are produced in our standard size range. We are working toward offering custom sizing in a future collection and will announce this when it becomes available.

How do I measure myself correctly?

Use a soft measuring tape and measure over your undergarments rather than your clothing. For bust, measure around the fullest part of your chest. For waist, measure around the narrowest part of your natural waist. For hips, measure around the fullest part of your hips approximately 20cm below your natural waist. All measurements in our size guide are in centimetres.

What if my piece does not fit when it arrives?

We accept exchanges for sizing issues within Pakistan. If your piece arrives and the size is not correct, please contact us within 48 hours of receiving it at hello@rumoratelier.com with your order number and the size issue described. We will arrange an exchange where possible. Please see our Shipping and Returns page for full exchange details.

Are the sizes consistent across all pieces in the collection?

Sizing is consistent within the collection, however different silhouettes — a structured peplum top versus a relaxed kaftan, for example — will fit differently on the body. We include silhouette notes on each product page to help you understand how a specific piece is intended to fit.

Production

How your piece is made

Day 1
Reservation confirmed
Your payment is processed and your order enters the production queue. You receive a confirmation email with your order details.
Days 1–3
Fabric and materials sourced
The specific fabrics, threads, and embellishment materials for your piece are prepared. Some materials are sourced from specialist suppliers and this stage can take up to three days.
Days 3–14
Construction and embellishment
Your piece is cut, sewn, and passed to the embellishment workroom. Hand embellishment — beadwork, crystal placement, hand embroidery — is completed at this stage. This is the longest stage of production and cannot be rushed without compromising the work.
Days 14–21
Quality check and finishing
The completed piece is inspected against our quality standards. Any finishing work — pressing, steaming, final embellishment checks — is completed. The piece is then prepared for packaging.
Days 21–28
Dispatch
Your piece is packaged and dispatched via DHL. You receive a shipping confirmation email with your tracking number. Please see our Shipping and Returns page for delivery timelines by region.

The 3–4 week production timeline is an estimate, not a guarantee. During high-demand periods — particularly around wedding season — production may take slightly longer. We will always notify you in advance if your order is delayed beyond the standard timeline.

Can I track the progress of my order during production?

You are welcome to email us at any point for a production update. We will respond within 12 hours with the current status of your piece. Tracking numbers are provided at the point of dispatch only.

What happens if there is a delay in my order?

We will contact you proactively by email if there is any delay to your expected dispatch date. We will give you a revised timeline and, if the delay is significant, discuss your options with you directly.

Can I request an urgent order?

If you have a specific date you need your piece by, please contact us before reserving so we can confirm whether your timeline is achievable. We do not guarantee rush production but we will always be honest with you about what is possible.

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