Rumor

Shipping & Returns

Rumor ships internationally via DHL to the United States, United Kingdom, Canada, and the UAE. All pieces are made to order and dispatch within 3–4 weeks of your reservation being confirmed.

Delivery

Where we ship

All delivery timelines below are in addition to the 3–4 week production period. Your piece will be dispatched once production and quality checks are complete. The shipping timeline begins at the point of dispatch, not the point of reservation.

Region	Courier	Estimated delivery after dispatch	Tracking	Currency
Pakistan	Local courier	2–4 business days	Provided at dispatch	PKR
United States	DHL Express	3–5 business days	Provided at dispatch	USD
United Kingdom	DHL Express	3–5 business days	Provided at dispatch	GBP
Canada	DHL Express	4–6 business days	Provided at dispatch	CAD
UAE	DHL Express	2–4 business days	Provided at dispatch	AED

Delivery timelines are estimates provided by DHL and may be affected by customs clearance, public holidays, or circumstances outside our control. Rumor is not responsible for delays that occur once a shipment has been handed to DHL.

If you are ordering from a country not listed above, please contact us at hello@rumoratelier.com before placing your reservation and we will confirm whether international delivery is available to your location.

Tracking

Following your order

You will receive a dispatch confirmation email the moment your piece leaves our atelier. This email will contain your DHL tracking number and a direct link to track your shipment in real time.

If you have not received a dispatch confirmation within 30 days of your reservation, please contact us and we will provide an immediate update on your order status.

When will I receive my tracking number?

Your tracking number is sent to your email address at the point of dispatch — when your piece physically leaves our atelier. You will not receive a tracking number during the production period, however you are welcome to contact us for a progress update at any time.

My tracking shows the package is held at customs. What should I do?

Customs holds are managed by DHL in coordination with your local customs authority. In most cases, DHL will contact you directly to request any necessary documentation or to notify you of applicable duties. If you are unsure what is required, please contact DHL directly using your tracking number. You are also welcome to copy us on any correspondence at hello@rumoratelier.com and we will assist where we can.

My package shows as delivered but I have not received it. What do I do?

Please first check with your building reception, a neighbour, or any safe location DHL may have left the package. If the package cannot be located, contact DHL directly with your tracking number to open an investigation. Please also notify us at hello@rumoratelier.com so we can support the process from our end.

Exchanges

Our exchange policy

Because every Rumor piece is made to order specifically for you, we are unable to accept returns. We do accept exchanges within Pakistan for sizing issues and manufacturing defects, subject to the conditions below. Please read this section carefully before placing your reservation.

We accept

Size exchanges

If the size you receive does not match the size you ordered, we will exchange it for the correct size. The piece must be unworn, unsteamed, and in its original packaging. Contact us within 48 hours of receiving your order.

We accept

Manufacturing defects

If your piece arrives with a manufacturing defect — a fault in the construction, embellishment, or fabric that was present at the time of dispatch — we will repair or replace the piece at no cost to you. Please photograph the defect and contact us within 48 hours of receiving your order.

We do not accept

Change of mind

We are unable to accept returns or exchanges for change of mind, incorrect size ordered, or any reason other than those listed above. We encourage you to review our size guide carefully and contact us with any questions before placing your reservation.

How do I initiate an exchange?

Email hello@rumoratelier.com within 48 hours of receiving your piece with your order number, a clear description of the issue, and photographs where applicable. We will respond within 12 hours with instructions for returning the piece to our atelier in Karachi. Exchanges are currently processed within Pakistan only — the piece must be returned to us in Karachi before the exchange piece enters production.

Who covers the cost of returning a piece for exchange?

For manufacturing defects confirmed by our team, Rumor will cover the return shipping cost. For size exchanges, the cost of returning the piece to us in Karachi is the responsibility of the customer. We recommend using a tracked shipping service for all returns as we cannot accept responsibility for pieces lost in transit.

How long will my exchange take?

Once we receive your returned piece and confirm the exchange is eligible, your replacement piece will enter production. The standard 3–4 week production timeline applies to exchange pieces. We will keep you updated throughout the process.

My piece was damaged in transit. What should I do?

Please photograph the packaging and the damage immediately upon receipt and email hello@rumoratelier.com within 24 hours. We will open a claim with DHL on your behalf and work with you to resolve the issue as quickly as possible.

Duties & Taxes

Import charges

International orders may be subject to import duties, customs fees, and local taxes upon arrival in your country. These charges are determined by your country's customs authority and are entirely outside Rumor's control.

Rumor is not responsible for any duties or taxes applied to your order. These charges are the responsibility of the customer and are not included in the price of your piece or in any shipping fees paid at the time of reservation.

How do I know what duties I will be charged?

Import duty rates vary by country and are based on the declared value of your shipment and the product category. We recommend checking with your country's customs authority or a duties calculator before placing your reservation if you would like an estimate of likely charges. DHL may also contact you directly with duty information before delivering your package.

Can you mark my package as a gift or declare a lower value?

No. Rumor declares the full and accurate value of all shipments in compliance with international customs regulations. We are unable to misrepresent the contents or value of any package under any circumstances.

Will I be contacted about duties before my package is delivered?

In most cases, DHL will contact you directly by email or phone if duties are payable before delivery. Payment of applicable duties is required for your package to clear customs and be delivered to you.

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